FAQs

FSG services a wide range of industries. Some of our key focus areas are:

• Commercial, office cleaning
• Educational Cleaning: Childcare centres, Primary & Secondary Schools, Tertiary Institutions & Training Centres
• Retail Cleaning
• Medical Cleaning: GP clinics, dentists, laboratories, nursing homes, rehabilitation centres, veterinary pracitces. 
• Industrial Cleaning: Factory cleaning, light industrial, manufacturing.
• Sports Facility Cleaning
• Hospitality: Bars, restaurants, hotels, cafes, nightclubs, pubs.
• Washroom: 

At our heart – we are a family-run business built on strong family values. Our values are embedded in our culture, extending from our senior management to our operatives, with personal relationships at the forefront of everything we do. We are passionate about providing exceptional, industry-leading service for our clients. Continual improvement and industry-leading standards and sets us apart from our competitors.

Yes, our commercial cleaning teams arrive at your location with all the equipment they need, and take it away with them at the end of each session.

We use a wide variety of gentle and safe cleaning products. Material Data Sheet is also available upon request. The cleaning equipment that we use are all up to date and well maintained.

Yes, all of our employees are screened with MOJ background checks, personal reference checks, uniformed and insured.

No, we do not charge for quotes. If you are interested in our services please call or email us to set up an appointment. One of our team will come to your premises to perform a free assessment. As part of your estimate, we will customize a plan and checklist of services that would fit your specific needs. You will hear back from us with your estimate within 24 hours of the assessment.

No. We can clean before or after business hours, or any time you prefer. Our cleaning services and schedules are tailored to meet your specific needs.

We are available at any time of day or night seven days a week.

For after hours servicing we will require keys, door/alarm codes to access your premises.
FSG is serious about security and safety in your workplace. We make sure our team has updated police background checks and are fully insured and trusted to take care of your property.

We work closely with our suppliers to source environmentally friendly cleaning chemicals. Most of our products are Environmental Choice New Zealand accredited.

• We work on establishing and maintaining long-term relationships while delivering excellent service in a sustainable way.
• We communicate frequently, clearly and accurately about our service and our clients’needs.
• Our people are carefully selected, trained and vetted.
• Sustainability includes the products we use and the way we treat our employees. We believe in above-average rewards for above-average employees.
• We operate a values-driven organisation which holds us and our staff accountable to an agreed set of behavioural values.
• We treasure our social conscience: we have partnered with Dignity an NZ-based charity that delivers menstrual products to people without access in schools and other places.

When choosing a commercial cleaning service in Auckland, it is important to make a careful decision. Choose a company that has a proven track record, has outstanding online reviews, offers a comprehensive range of professional cleaning services, and offers excellent customer service.

Commercial cleaning services ensure that your commercial space stays clean and meets hygienic standards. You want your employees to enjoy a comfortable, clean workplace in which they can work effectively without being distracted by bad odours, dust etc. Keeping a commercial space clean also minimises the chances of your employees falling sick. Make a good first impression to your potential clients with a professional commercial cleaning service.

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