Facility Services Group was established to combine excellent service with our mission.
Gordon Hume has a sterling track record in commercial cleaning and he identified two key flaws in the industry: customers were not being heard and employees were not being treated with respect.
Over the last ten years he has set out to change that formula. Today, Facility Services Group is a commercial cleaning company that is proud to have built up a strong and trustworthy reputation as a quality service provider that focuses on customer communication and on being a preferred employer.
As leading commercial cleaners in Auckland, we offer affordable and professional cleaning solutions to our diverse range of clients. We understand that every organisation is different and has different needs when it comes to cleaning services. That is why we offer personalised, tailor-made solutions that fit your cleaning needs exactly.
With our team of dedicated cleaners, cutting-edge cleaning equipment and sustainable cleaning products, Facility Services Group has the ability to provide cleaning services to clients of all sizes. Our services include:
We go the extra mile when it comes to employees because we understand that happy, motivated staff deliver outstanding service for our clients. We take care when selecting staff and conduct thorough background checks including police vetting. We have a rigorous training process and a staff development programme.
Director
Gordon is the director and founder of FSG. Having moved from Scotland to New Zealand in 2017 he brings a number of years experience in the commercial cleaning and hygiene industry.
Gordon enjoys the challenges that come with running a business and loves to build great working relationships with all types of people.
When he is not at work he’s busy spending time with his wife and two young children, there is never a dull moment. Gordon loves all sports but is particularly keen on playing football.
Manager
A dedicated and motivated Manager with over twenty five years of comprehensive experience, managing forward-thinking operations while implementing on-time solutions to improve processes, increase productivity, and leverage organisational cost minimisation. Proficient in identifying opportunities for business improvement and steering positive transformation.
A community leader who volunteers his time and resources for the betterment of children and leads 3 community based language schools, in West Auckland, South Auckland, and Hamilton.
We communicate frequently, accurately and in time. We ensure our communication (whether internal or external) is meaningful and is understood. We use the most direct and effective channels to communicate.
We exceed our customer’s expectations and industry standards in all we do. We explain to the customer what we are doing and ensure they are aware of the level of service we provide.
We can rely on each other to act in a trustworthy way in any situation. We trust each other to arrive on time, do the work as agreed, conduct ourselves in a professional manner, lock up afterwards, and record all information.
We take ownership of any situation to help solve problems and we ensure that the client is satisfied, whatever it takes.
We value our staff and respect their rights to enjoy a safe and healthy working environment. We will support them in pursuing a balanced lifestyle. We rely on each other to share expectations openly and discuss challenges confidentially.
We accept and work with people of all abilities, beliefs, and orientations. We work together as one team with one set of workplace values that applies equally to all. We value diversity.
We work with others in our team or in our industry to find solutions which benefit both parties and deliver a great outcome for the customer.
We believe in developing a career path for our employees that matches our expectations with their ambition where possible. We aim to provide a workplace that is generous and empathetic in return for loyalty.
We will at minimum abide by all relevant legislation but also act as responsible corporate citizens to address issues which are important to us. We act honestly and transparently with everyone in all situations.
We are dedicated to working together towards a common set of goals and will support each other to deliver what we have promised. We respect each other and remain loyal to each other.
We communicate frequently, accurately and in time. We ensure our communication (whether internal or external) is meaningful and is understood. We use the most direct and effective channels to communicate.
We exceed our customer’s expectations and industry standards in all we do. We explain to the customer what we are doing and ensure they are aware of the level of service we provide.
We can rely on each other to act in a trustworthy way in any situation. We trust each other to arrive on time, do the work as agreed, conduct ourselves in a professional manner, lock up afterwards, and record all information.
We take ownership of any situation to help solve problems and we ensure that the client is satisfied, whatever it takes.
We value our staff and respect their rights to enjoy a safe and healthy working environment. We will support them in pursuing a balanced lifestyle. We rely on each other to share expectations openly and discuss challenges confidentially.
We accept and work with people of all abilities, beliefs, and orientations. We work together as one team with one set of workplace values that applies equally to all. We value diversity.
We work with others in our team or in our industry to find solutions which benefit both parties and deliver a great outcome for the customer.
We believe in developing a career path for our employees that matches our expectations with their ambition where possible. We aim to provide a workplace that is generous and empathetic in return for loyalty.
We will at minimum abide by all relevant legislation but also act as responsible corporate citizens to address issues which are important to us. We act honestly and transparently with everyone in all situations.
We are dedicated to working together towards a common set of goals and will support each other to deliver what we have promised. We respect each other and remain loyal to each other.
Partner with Facility Services Group. We offer independent, professional, and responsible solutions for quality-conscious commercial, industrial and institutional clients.
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